TERMS AND CONDITIONS

Cinderella-Me

Website: www.cinderella-me.co.uk
Last updated: 13 May 2026

ZypherLock LLC | ICO registration ZB973673 | Company registration number 10299556

Please read these Terms and Conditions carefully before using this website, creating an account, placing an order, hiring a product or purchasing a product from Cinderella-Me.

By using www.cinderella-me.co.uk, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you should not use this website.

1. Who we are

Cinderella-Me is owned and operated by ZypherLock LLC.

In these Terms and Conditions, “Cinderella-Me”, “we”, “us” and “our” refer to ZypherLock LLC trading as Cinderella-Me.

“You”, “your”, “customer” or “guest” means the person using the website, creating an account, hiring a product, purchasing a product or otherwise using our services.

2. Use of the website

The website is intended for use by customers who are legally able to enter into binding contracts.

You must not use this website:

• for any unlawful purpose;
• to attempt to gain unauthorised access to our systems;
• to copy, scrape, harvest or extract website data;
• to interfere with the operation or security of the website;
• to upload malicious code, viruses or harmful material;
• to impersonate another person;
• to provide false, misleading or incomplete information.

We may suspend or refuse access to the website where we reasonably believe these Terms have been breached.

3. Accounts and registration

You may need to create an account to use certain features of the website, place orders, hire products or access customer services.

You agree that all information you provide will be accurate, current and complete.

You are responsible for keeping your login details and password confidential. You are responsible for all activity that takes place under your account unless caused by our own failure to take reasonable care.

If we suspect misuse, fraud, false information, security concerns or breach of these Terms, we may suspend or close your account.

4. Products

Cinderella-Me may offer designer shoes, boots, bags, accessories and related fashion products for sale, hire or both.

Product descriptions, images, sizes, colours, materials and condition notes are provided as accurately as reasonably possible. However, colours may vary depending on screen settings, photography, lighting and device display.

Designer sizing may vary between brands. You are responsible for checking the size, design, heel height, fit, condition notes and suitability before ordering.

Where products are described as pre-owned, vintage, used, worn once, hire-stock, outlet, sample, refurbished or similar, minor signs of wear may be present and will not automatically mean the product is faulty.

5. Authenticity

We aim to offer authentic designer products.

You must not return counterfeit, replica, substitute or different products in place of any product supplied by Cinderella-Me.

Where a product is supplied with security tags, labels, seals, holograms or authenticity markers, these must not be removed, altered or interfered with unless you are keeping the product and no longer intend to return it.

Interference with security tags, labels, seals, holograms or authenticity markers may affect your right to return the product, unless the product is faulty or your statutory rights apply.

6. Orders

An order is an offer by you to buy or hire a product.

An order is not accepted until we confirm acceptance, dispatch the product or otherwise make it clear that the order has been accepted.

We may refuse or cancel an order where:

• the product is unavailable;
• the product listing contains an error;
• the payment cannot be authorised;
• fraud checks are not passed;
• delivery information is incomplete or incorrect;
• we reasonably suspect misuse or breach of these Terms;
• we are unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

7. Prices and payment

Prices are shown on the website.

Prices may change from time to time, but changes will not affect orders already accepted unless there has been an obvious pricing error.

You must provide valid payment details and confirm that you are authorised to use the chosen payment method.

We may use third-party payment providers to process payments securely.

We do not intend to store your full payment card details on our own systems.

8. Delivery

Delivery options, charges and estimated delivery times will be shown at checkout where applicable.

Delivery times are estimates and are not guaranteed unless expressly stated.

We are not responsible for delays caused by couriers, incorrect delivery information, failed delivery attempts, customs, events outside our reasonable control or circumstances caused by the customer.

You must ensure that delivery details are accurate and that someone is available to receive the parcel where required.

Risk in purchased products usually passes to you when the product is delivered to you or to a person nominated by you.

9. Cancellation rights for online purchases

For most online purchases, consumers have the right to cancel an order within 14 days after the day the goods are delivered.

To cancel, you must clearly tell us that you wish to cancel. You can do this through the website, your customer account, the Contact Us page or any returns process made available on the website.

After cancelling, you must return the product within 14 days.

Products must be returned in the same condition as received, with original packaging, tags, labels, dust bags, boxes, security markers and accessories where applicable.

You are responsible for taking reasonable care of the products while they are in your possession.

We may make a deduction from the refund if the product has been handled beyond what is necessary to inspect it, or if it is returned used, damaged, marked, worn, altered, missing parts, missing packaging or otherwise reduced in value.

This does not affect your statutory rights where a product is faulty, not as described or not fit for purpose.

10. Refunds for cancelled online purchases

Where you validly cancel an online purchase, we will refund the product price and standard delivery charge where required by law.

If you selected a premium or enhanced delivery method, we will only refund up to the cost of the standard delivery option, where applicable.

Refunds will usually be made using the original payment method.

We may withhold the refund until we have received the goods back or you have supplied evidence that the goods have been returned.

11. Returns for faulty or incorrect products

If a product is faulty, not as described or incorrect, you should tell us as soon as reasonably possible.

Your statutory rights are not affected by these Terms.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or price reduction.

Damage caused by misuse, accidental damage, normal wear and tear, incorrect storage, unauthorised repair, alteration or failure to follow care instructions will not normally be treated as a fault.

12. Hire products

Where Cinderella-Me offers products for hire, the hire terms shown on the product page, checkout page or order confirmation will apply.

The hire period begins when delivery is attempted or completed, depending on the hire terms shown at the time of order.

The hire period ends when the product is collected, returned or otherwise received back in accordance with the return instructions.

You agree to return hired products on time, in the same condition as supplied, allowing for reasonable careful use only.

You must not:

• sell, lend, sub-hire or transfer hired products;
• alter, repair, clean or modify hired products without permission;
• remove security tags, labels, holograms or identification markers;
• use hired products in a way likely to cause damage;
• return counterfeit, substitute or different products.

13. Late, lost or damaged hire products

If a hired product is returned late, damaged, stained, altered, missing parts, missing packaging, lost, stolen or not returned, you may be charged.

Charges may include:

• late return charges;
• failed delivery or failed collection charges;
• cleaning, repair or restoration costs;
• replacement cost where the product is lost, stolen, not returned or damaged beyond economical repair;
• courier or administration costs reasonably incurred.

Where possible, we may charge a lower repair or restoration cost instead of the full replacement cost.

You authorise us or our payment provider to take or request payment for charges properly due under these Terms.

We may also pre-authorise a payment card up to the replacement value of hired products before dispatch.

If pre-authorisation fails, we may refuse to dispatch the product.

14. Product care

You must take reasonable care of all products supplied by Cinderella-Me.

For hired products, you must return the product in the condition supplied, allowing only for reasonable careful use.

You should avoid exposing products to water, mud, smoke, fire, excessive heat, sharp objects, chemicals, staining substances, heavy wear, driving damage, outdoor ground damage or any use likely to reduce the product’s value.

You should not attempt to clean, repair or restore any hired product yourself unless we have agreed in advance.

15. Purchase function

Where a hire product is also made available for purchase, the purchase will only be completed if we agree to sell the product.

We do not guarantee that any hire product will be available for purchase.

We may withdraw any product from sale or hire at any time.

16. Promotions, discounts and offers

Promotions, discount codes and offers may be subject to separate terms.

We may withdraw or amend promotions at any time unless already applied to an accepted order.

Discount codes cannot usually be exchanged for cash and may be limited to specific products, dates, customers or order values.

17. Customer reviews, comments and content

If you submit reviews, comments, images, feedback or other content to us, you confirm that you have the right to do so and that the content is lawful, accurate and does not infringe the rights of any third party.

You grant Cinderella-Me permission to use, display, reproduce, edit and publish that content for website, marketing, customer service and business purposes.

We may remove or refuse to publish content at our discretion.

You must not submit content that is abusive, defamatory, unlawful, misleading, discriminatory, obscene, threatening, infringing or otherwise inappropriate.

18. Intellectual property

The website, brand name, logos, graphics, text, product descriptions, photographs, layout, design, software, data, icons and other website content are owned by or licensed to Cinderella-Me unless otherwise stated.

You may view and print website content for personal, non-commercial use only.

You must not copy, reproduce, modify, distribute, scrape, sell, exploit or reuse website content without written permission.

Third-party brand names, designer names, logos and trademarks belong to their respective owners. Use of those names is for product identification only and does not imply endorsement unless clearly stated.

19. Website availability

We aim to keep the website available and working properly, but we do not guarantee that it will always be uninterrupted, error-free or secure.

We may suspend, restrict or change the website for maintenance, updates, security, business reasons or events outside our reasonable control.

We are not liable for losses caused by website downtime, except where the law does not allow liability to be excluded.

20. Security

You must not violate or attempt to violate the security of the website or related systems.

You must not:

• access data not intended for you;
• attempt to access accounts, servers or systems without permission;
• probe, scan or test system vulnerability without authorisation;
• interfere with website operation;
• introduce malware or harmful code;
• attempt denial-of-service attacks;
• bypass security or authentication measures.

We may investigate suspected security breaches and cooperate with law enforcement or relevant authorities.

21. Third-party links and services

The website may include links to third-party websites or services, including payment providers, courier services, social media platforms or other resources.

We are not responsible for third-party websites, content, privacy practices, security or services.

You should read the terms and privacy policies of any third-party websites you visit.

22. Privacy and data protection

Your personal information is handled in accordance with our Privacy Policy and Cookie Policy, where applicable.

Cinderella-Me is owned and operated by ZypherLock LLC.

ZypherLock LLC | ICO registration ZB973673 | Company registration number ZB973673

23. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or your statutory consumer rights.

We are not responsible for:

• losses that were not reasonably foreseeable;
• business losses;
• loss of profit;
• loss of revenue;
• loss of data;
• loss of goodwill;
• indirect or consequential loss;
• losses caused by your breach of these Terms;
• losses caused by events outside our reasonable control.

If you are a consumer, these Terms do not affect your statutory rights.

24. Indemnity

You agree to compensate us for reasonable losses, costs, claims, expenses or liabilities arising from your misuse of the website, breach of these Terms, fraud, unlawful conduct, damage to hired products or infringement of third-party rights.

This clause will apply only to the extent permitted by law.

25. Events outside our control

We will not be responsible for delay or failure to perform our obligations where caused by events outside our reasonable control.

This may include courier disruption, strikes, extreme weather, fire, flood, power failure, internet failure, cyber incidents, supplier issues, war, civil unrest, government action, pandemic, system failure or other circumstances beyond our reasonable control.

26. Changes to these Terms

We may update these Terms from time to time.

The latest version will be published on the website.

Your continued use of the website after changes are published means you accept the updated Terms.

Terms that apply to an order will usually be the Terms in force at the time the order was placed, unless a change is required by law.

27. Assignment

You may not transfer your rights or obligations under these Terms to another person without our agreement.

We may transfer our rights and obligations to another organisation where this does not materially affect your rights.

28. Third-party rights

No person other than you and Cinderella-Me has the right to enforce these Terms under the Contracts Rights of Third Parties Act 1999, unless expressly stated otherwise.

29. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute relating to these Terms, the website, products, purchases or hire services shall be dealt with by the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere.

30. Contact

If you need to contact Cinderella-Me about these Terms, an order, a return, a hire product, a faulty product or your account, please use the Contact Us page or the customer service tools provided on the website.